A ticketing system is the most widespread medium of correspondence that web hosting companies offer to their customers. It is typically part of the billing account and is the fastest way to tackle an issue that requires some time to examine or that has to be forwarded to an administrator. Thus, all comments contributed by either party will be stored in the same place in the event that someone else wants to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which means that you will have to sign in and out of at least 2 accounts to perform a given task or to get in touch with the hosting company’s client service team. In case you desire to manage several domains and each one of them is hosted in a different account, you will have to use an even larger number of accounts simultaneously. Additionally, it might take a significant period of time for the provider to respond to your ticket request.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you’ll never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst browsing your files or editing different account settings. The ticketing system is being monitored 24x7 by our customer care staff representatives and the ticket response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive assistance. In stark contrast with certain hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for information with regards to any billing or technical issue. Moreover, you can see a selection of informative articles, which will help you resolve the most commonly faced complications on your own.