Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you’ll never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst browsing your files or editing different account settings. The ticketing system is being monitored 24x7 by our customer care staff representatives and the ticket response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive assistance. In stark contrast with certain hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for information with regards to any billing or technical issue. Moreover, you can see a selection of informative articles, which will help you resolve the most commonly faced complications on your own.