A live chat is one of the several channels of communication provided by some website hosting providers as a part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or tech support. This way of communication is quicker as compared to a support ticket and it will make it much less likely to misunderstand or misspell a word in comparison to a telephone call with a representative. In addition, if the issue that you experience needs some time to be reviewed and resolved, you can do something else meanwhile rather than just waiting, like you would have to do if you call. Also, you can employ a live chat assistance service absolutely free as long as you have web access even when your web hosting supplier is based in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
As a part of the support services that we provide for all of our Linux cloud hosting, you'll find live chat support that is available 24/7, even on holidays. You will be able to contact us regardless of whether you already own an account or not, since we will help you with pretty much anything, ranging from supplying you with general information regarding our services if you aren't our customer yet and you're thinking about acquiring one of our packages, to assisting you with creating an e-mail account in an e-mail client. Part of the issues are more complicated and time-consuming, so you will need to employ the ticketing system which is integrated in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for a number of things.