Should you ever face a problem with your website and be unable to take care of it on your own, ask the web hosting provider’s help desk team to help you bring the site back online. A speedy solution would be the best scenario, but a lot of companies respond within twenty four hours or even more, particularly if you are doing business with a hosting reseller. Even if the problem can be swiftly resolved, your site may not function correctly or it may not be accessible whatsoever for a prolonged interval, so you may lose potential clients as it’s extremely unlikely that anyone will be enthusiastic to go back to a website that is faulty. Speaking of which, you ought to make certain not only that you can touch base with your hosting company, but also that they can reply and assist you in a well-timed fashion. If a software app update doesn’t proceed as planned or you erase something by chance, for example, the website should be fixed promptly so as to prevent lengthened inaccessibility.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting offer a 1-hour reply guarantee, which implies that regardless of what query or problem you might have, we will always be there to lend you a hand. As a matter of fact, it seldom takes more than 30 minutes to get a problem resolved or a query answered, and this is valid for both technical and pre-sales matters. Our customer service technicians will be at your disposal 24/7, even on legal holidays and weekends, which goes to say that you will get timely help at all times. We are aware of precisely how valuable time can be, so by the time we answer your ticket or email, we will have examined the issue and, if we haven’t resolved it, we’ll provide you with more details on what you have to do on your end, if the case demands it. With our support service, you can be sure that there will be somebody to help you momentarily, no matter what time of day or night it is.