Find out what hosting providers mean when they say "phone support".
If you have ever had a cloud hosting account in the past or you have dealt with any kind of online service, you are probably aware from your personal experience that for many things it is better to speak with a live person on the phone rather than exchange tickets or emails. In order to find out more about a specific service before you order it or in case something small has to be made, for instance, it will be easier and a lot faster to get it done real-time. If you're given the option to talk with representatives over the phone, it is also very likely that you are dealing with an actual web hosting provider, not a reseller. The level of support that you'll get on the telephone may differ between different companies - from standard issues to expert tech support. Generally most of the providers offer pre-sales assistance and first level telephone support, while more complex technical issues are resolved via electronic mail and / or tickets.
Phone Support in Cloud Hosting
We know that being able to talk with a live agent is very important, for that reason we have 3 support lines worldwide (USA, UK and Australia) and you are able to reach us over the phone for fourteen hours a day. If you consider acquiring one of our Linux cloud hosting, for instance, you have the option to give us a call and find out more about our solutions before you order in order to be sure that we do meet all the system requirements for your sites. Following your order, you'll be able to get in touch with us about all of the sales or billing difficulties you may experience, or receive any general or basic tech information that you need. We have aimed to find the optimal balance between telephone and ticket support, so for entirely technical matters you have to use the ticketing system, which will help you monitor the communication together with any new developments in the resolution of an issue.