A 99.9% Server Uptime
Our cloud hosting platform is based on a secure, first–rate hardware architecture and a strongly customized Linux distribution. That’s why, no matter what your site is, or how many web site visitors you’ve got, or even in case there’s a distributed denial–of–service assault, our servers will stay up and running and your web sites will remain accessible online.
Our Linux cloud hosting packages feature a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it is crucial that you also build your own network infrastructure. This is the reason why we built a custom internal network in each one of our datacenter facilities. Based on first–rate Juniper switches and routers, our internal network allows for ultra–fast data transfer rates and is also completely redundant.
This way you can enjoy a 99.9% network uptime in our datacenter in USA, in our datacenter in United Kingdom, in our datacenter in Finland, in our datacenter in East Europe and in our datacenter in Australia, irrespective of which web hosting plan you’ve opted for.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done just about everything to reduce all potential risks with our cloud hosting plans and while we offer premium tech support, there are times when the client simply isn’t satisfied with what we have to offer. Or he needs to move to a more robust web hosting service, such as a virtual private server or a dedicated hosting server.
This is the reason why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t fully pleased, you will get a full refund.
24/7 Technical Support
If you have ever been forced to wait around for hours for a reply, you’re probably aware of how annoying this can be, especially if your web site is at stake. That is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our tech support engineers will be available to you and they’ll answer you in under one hour. And the best part is that their average support ticket response time is less than 20 minutes!