Tech Support Channels
A 60–Minute Response Guarantee
All your assistance requests will be attended to in maximum 1 hour after the trouble ticket or e–mail is received. If your issue calls for additional assistance from a server admin, we will forward the support ticket or the email to the person in charge then leave a comment to notify you that more time will be needed for arriving at a solution. If you make use of our Administration Services package, any of the server administration tasks included there will be performed whenever you specify.
A Topflight Customer Support Service
Should you require any assistance working with the Online Control Panel or with any of the applications that we have pre–installed on the dedicated server for you, do get in touch with our help desk support staff at any time via the ticketing system. Moreover, if you require help administering your dedicated hosting server, you can order the Administration Services package, that includes weekly Operating System updates, troubleshooting and installation services, server monitoring and rebooting procedures, data backup hard disk drive space, etcetera.
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server includes our free–of–cost Online Control Panel, which features an in–depth knowledgebase and a collection of educational video tutorials. Whenever you require help with the Online Control Panel, just push the Videos or Help buttons situated in the top right corner.